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The NAPA TRACS family of shop management products was developed by NAPA TRACS to provide automotive repair shops estimating, technical and shop management tools they need to improve their overall performance.

NAPA TRACS is backed by NAPA AUTO PARTS, America’s leading automotive aftermarket parts network for over 90 years. NAPA was the first to develop a dedicated shop management software solution and is the most powerful, responsive & dependable providers in the industry today.

High Performance Shop Management

Enterprise provides users with full shop management, NAPA PROLink and labor estimating integration, onsite installation, training and 6 day a week technical phone support. TRACS Enterprise Logo

New TRACS Enterprise Features:

– Easy to use Interface is designed to mirror the TRACS Legacy Application but built on the newest technology so customers do not need to learn a new application

Tabbed Interface
– Open multiple Estimates, RO’s, Invoices, Purchase Orders and reports at the same time
– Customizable Tab Arrangement – place windows side by side, over or under or run windows on a second monitor

Interactive Scheduler
– New interactive “Outlook” scheduling calendar
– Drag & drop appointments between days and times

Repair Orders
– Deeper Mitchell 1 ProDemand Integration
– Transfer information directly into TRACS
– Embedded Labor, Part, Maintenance, and Fluid Capacities

– Tires now treated as a separate Item Type on the Work Order
– Tire Specific Attributes are now standard to the Tire Item and can be transferred via the interface from selected Tire Vendors
– Integration to Carroll Tire

– View reports before printing them
– Easier to use interface let you easily select report dates
– View multiple reports at a given time
– Run reports side by side
– Email reports in pdf format

Faster NAPA Parts Purchasing
– New streamlined work flow
– Pricing differences shown in purchase window
– Simultaneous order & transmit eliminates need to “Transfer” each PO

Parts Fast Interface
– Allows users to import Parts and Part information from MS Excel
– New Parts are added instantly to TRACS
– Existing parts are updated instantly
– Allows you to run monthly updates to these parts

Customer File Updates
– Unlimited Email addresses per customer
– Unlimited phone numbers per customer
– Add and View Customer Vehicles from the Customer Screen

– Role Based Security provides the highest level of security ever
– Roles are assigned to each employee
– Roles determine what each employee can do
– Build rules as to what tasks each role may perform

Multi-Shop Functionality
– One application for multi-shop platforms
– Fully Scalable
– One Database for all shops
– All customer and vehicle data shared across all shops
– Each customer and vehicle has shop specific data fields
– Recommended Services / services performed shown by shop
– Admin users may configure system in central location
– Settings are either by shop or all shops
– Items may be queried across all shops and changes applied across all shops
– Inventory can be searched across the Enterprise
– Enterprise level employee handling
– Employees are assigned to a shop and after login see only their shop data
– Approved users may “change shops” after login to work with another shop’s data

Online Help
– Now available from anywhere, even outside the application


This powerful resource offers 6 million pages of technical data, diagrams and schematics to help you solve the toughest automotive drivability problems fast. Learn More

SmartCALL instantly pops your TRACS customer info on screen before the phone rings. You can view the customer’s vehicle or repair order history with a single click. Learn More

This easy to use auditing tool connects your TRACS data to many of the top accounting programs — so you can pull financials anytime you want them or do your own books remotely. Learn More

NAPA Mitchell 1 ProDemand

Mitchell 1 ProDemand

Mitchell 1 ProDemand is a revolutionary new software product that changes the way automotive technicians diagnose and service vehicles with more accurate repair data, thus allowing users to complete jobs faster. Mitchell 1 ProDemand presents repair and maintenance information in an easy-to-understand format. Learn More

NAPA TRACS Marketing CRM was designed to help you automate and manage information that will help you create more profitable relationships with your customers. Learn More

Demandforce works with your shop management software to automate communications through email, text messaging, online reviews, online appointments & more. Learn More


NAPA PROLink is an Internet-based parts ordering system that gives you instant access to over 450,000 quality NAPA parts and accessories, part availability, images, warranty information and more. This “always on” connection between your shop and your local NAPA AUTO PARTS store creates efficiency by streamlining the NAPA parts ordering process and reducing incorrect part orders. Learn More

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