NAPA TRACS – SMARTCALL
Know Who’s Calling Before You Answer the Phone
When you greet your customers by name and know their service history, that’s a personal touch that makes your shop stand out. Now you can do this for all your customers every time they call by adding TRACS SmartCall to virtually any phone system.
HOW IT WORKS
SmartCall instantly pops your TRACS customer info onto your computer screen before the phone rings. You can tell if it’s a new or existing customer and view the customer’s vehicle or repair order with a single click. The pop-up automatically clears once the call is complete.
GET TO KNOW YOUR CUSTOMERS
SmartCall monitors all incoming and outgoing calls, you can also do a daily call analysis to measure calls per hour, missed calls, times when all lines are busy, and more. You can even see who may have called after hours so you can follow up the next morning and save the sale
– Take customer care to the next level with friendlier, faster, more personal service
– Open customer records and existing repair orders on screen, before you answer the call
– Scan customer information and collect your thoughts before responding to questions
– Increase your shop efficiency by saving time on the phone with customers.