NAPA TRACS – EXTENSIONS
NAPA TRACS Integrations
NAPA TRACS integrates with parts catalogs, digital vehicle inspection platforms, marketing and CRM systems, accounting software and payment processing. Each integration runs from inside TRACS Enterprise, so parts, inspections, customer records and invoices stay on one repair order rather than in separate systems.
Get more out of your NAPA TRACS investment. The integrations below extend the system into the areas a repair shop touches every day, from sourcing parts across five catalogs to sending a digital inspection to a customer’s phone. Each one is listed under what it does.
Parts Catalogs and Ordering
Compare pricing and availability across suppliers without leaving the repair order.
NANAPA PROLink and Estimator
NAPA’s parts catalog and ordering built natively into the TRACS estimating workflow, with VIN and interchange lookup and Find-It availability search across NAPA stores and distribution centres.
PAPartsTech
Multi-supplier parts and tyre search, bringing several distributors into one lookup.
RepairLink
OE parts ordering direct from dealer parts departments.
EPEpicor LaserCat 3
Epicor’s electronic parts catalog for aftermarket parts lookup.
NENexpart Multi-Seller
Multi-seller parts ordering across participating suppliers from one search.
Carroll Tire
Tyre catalog lookup and ordering.
Repair Information and Labour
MIMitchell 1 ProDemand
Repair information, diagnostics and labour times, opened from inside the repair order.
MIMitchell TruckSeries
Mitchell 1’s repair information for medium and heavy duty trucks, for shops working beyond passenger vehicles.
Labor Profit Management
Visibility into labour margin per job alongside the parts side.
Digital Vehicle Inspection
Photo and video inspections sent to the customer for line-by-line approval.
AUAutoServe1
Digital inspection platform built around the inspection workflow and a customer-facing report.
AUAutoVitals
Digital inspections combined with shop workflow management and customer communication.
AUAutoflow
Digital inspections with customer communication, scheduling and payment tools. Opens inside TRACS Enterprise.
BOBOLT ON Technology
Digital inspections alongside customer messaging and technician workflow tools.
Marketing, CRM and Customer Retention
MyShopManager
Customer retention marketing, automated service reminders and campaign messaging.
KUKukui
Shop marketing platform covering website, customer communication and campaign reporting.
EPEpicor MechanicNet
Automated customer follow-up and service reminder marketing.
DEDemandForce
Automated customer communication, reminders and review requests.
BOBOLT ON Technology Marketing
BOLT ON’s customer marketing and messaging tools.
MAMail Shark
Direct mail marketing campaigns for repair shops.
NENet Driven
Websites and digital marketing built for automotive service businesses.
Reviews and Customer Satisfaction
SUSureCritic
Verified customer review collection and publishing.
NANAPA AutoCare CSI
Customer satisfaction measurement for NAPA AutoCare Centers.
Ask Listen Retain
Customer feedback and retention programme.
Ask Listen Retain CSI
The customer satisfaction index reporting side of Ask Listen Retain.
Accounting and Payments
ACAccounting Link
Transfers the day’s activity into your accounting software in a few clicks, with mapping you configure by sales, location, category or cost of goods. Powered by The Back Office.
36360 Payments
Card processing inside the repair order, with Text to Pay, signature capture, void and refund in one step, and surcharging where state law permits.
Shop Operations
NAPA Smart Call
Shows who is calling before the phone is answered, with the customer and vehicle record on screen.
SISideKick360
Workflow automation for shop processes.
BOBookAR
Appointment booking.
TITire Registration Plus
Automated tyre registration to meet the federal requirement without manual paperwork.
Oil Sticker Supply
Printed oil change reminder stickers generated from service data.
THThe Back Office
Back office support services for repair shops.
Frequently Asked Questions
Do integrations cost extra?
Most extensions are supplied by partner companies that set their own pricing, usually a monthly subscription separate from NAPA TRACS. A few are included. Confirm pricing with the partner, or ask during a demo which extensions a shop like yours typically takes on.
Can I use NAPA TRACS without any extensions?
Yes. Estimating, scheduling, repair orders, inventory, reporting and invoicing are part of the core system. Extensions add capability the core does not cover, such as digital vehicle inspection or marketing automation, and shops add them as they need them.
How do integrations connect to NAPA TRACS?
Each integration is enabled in TRACS and then runs from inside it, so the partner application opens against the repair order you already have open and the vehicle and customer details carry across. Results come back to the repair order rather than sitting in a separate system.
See NAPA TRACS in your shop
A walkthrough against your own numbers is more useful than a feature list. Tell us how your shop runs and we will show you the parts of the system that matter to it.