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SUPPORT 800.742.3578 SALES 800.659.3710

FAQs

Here are answers to some of the most frequently asked questions about NAPA TRACS. Can’t find what you’re looking for? Contact us directly!

Phone: 1-800-659-3710  |  Emailsupport@napatracs.com  |  Form: Click Here


What if I have TRACS LINK or NET and want to upgrade to TRACS Enterprise ?

Click HERE to review information and hardware requirements for upgrading your Legacy TRACS system to Enterprise.


I am currently using another shop management system. Can NAPA TRACS import my customer and vehicle data?

Yes, we can quickly convert and import your customer, vehicle, inventory and history database from your system right into NAPA TRACS, which saves you a tremendous amount of time, not to mention data entry.


What kind of technical/customer support can I expect with NAPA TRACS after the sale?

NAPA TRACS delivers outstanding customer technical support which is backed by NAPA AUTO PARTS, America’s first choice for auto parts and accessories. We take live support calls and have customer service representatives available six days a week, from 7:00 a.m. to 9:00 p.m. Monday through Friday and 8:00 a.m. to 5:00 p.m. on Saturday. We also provide more than 100 online TRACS training videos as well as offer 50 – 60 TRACS User Group meetings each year to help ensure you get the most from your NAPA TRACS investment.


Does TRACS integrate with my current accounting program?

Yes. NAPA TRACS provides an export to QuickBooks accounting as well as a second party provider that provides a buffer which allows you to further break out your TRACS data before it goes into your accounting system.


Does TRACS pay for itself?

Absolutely! Most NAPA TRACS users consistently report profit increases of 10% or more within the first few months of installation. Unlike many tools in your shop, NAPA TRACS is used on every customer and vehicle that comes through your door to help you manage more profitable estimates and invoices as well as stay connected with customers by communicating future appointment needs.


Can I send out service reminders from TRACS?

Yes! Both TRACS LINK and NET allow you to send reminders in various ways, including email, postcards and shop recommended services. Customers like communications and reminders keep you in constant contact with your customers and keeps them coming back to your shop.


Will TRACS help me collect outstanding payments (Accounts Receivable)?

Yes. Monthly accounts receivable management including statements, finance charges and past due reporting are a standard feature in both LINK and NET.


I’m awful with technology. How can I learn a new shop management system?

Relax, we’ve got you covered! Every new TRACS user gets a personalized, on site installation and training with a factory trained TRACS representative. We not only install the system but train each employee on how to use the software. We go at your pace, teaching every aspect of the system while keeping your business in mind. NAPA TRACS also has a fantastic customer support team of trained technicians who are available 6 days a week.


Are there other, less expensive options available?

There are probably systems in the marketplace today that claim to be lesser priced, comprehensive management solutions. Only NAPA TRACS has a complete lineup of estimating, management, accounting, customer follow-up and phone solutions that work for your shop today and grow with you in the future. A partnership with NAPA TRACS helps improve your shops productivity, performance and profits. Here are some additional features that NAPA TRACS brings to your business.

  • Integration to NAPA PROLink – Complete access to more than 400,000 quality NAPA parts and accessories. Makes job turnaround more efficient by ensuring you get the right part for the job the first time.
  • Recommended Services – Manages vehicle history and upcoming service recommendations, maximizing potential sales for each customer.
  • Reports- TRACS offers more reports than most systems. Management reports are quick and easy and provide you with the information you need to make important business decisions.
  • Representation – NAPA TRACS representatives that help you stay up to date on TRACS updates, enhancements, training and user group meetings.

Is an OE or generic catalog available?

Yes. TRACS LINK and NET have access to both online and local NAPA catalog data. NAPA PROLink provides access to the most current NAPA data available and you have access to optional Mitchell data which contains OE part numbers and OE list pricing.


Does TRACS offer the ability to bar code scan parts?

Yes, you may setup a wireless “hot spot” in your shop for your customers and employees. Employees may run optional wireless handheld barcode scanners and access TRACS or Mitchell from tablet PC’s while customers may access the internet in your waiting area.


Can TRACS deliver multi-level pricing for tires?

Yes, TRACS allows you to have up to five pricing levels on each tire as well as provides tire reports and the ability to create tire kits which include mounting, balance, disposal, etc.


Can TRACS produce inventory cost averaging and control?

Yes, TRACS has an inventory cost averaging option in LINK and NET.


What if I have a question not listed on this FAQ?

Don’t worry! NAPA TRACS support is here for you.

Contact Us Directly:

Customer Support: 1-800-742-3578 Mon – Fri 7:00 a.m. – 9:00 p.m. EST Sat 8:00 a.m. – 5:00 p.m. EST

Email: support@napatracs.com Fax: 770-858-2589

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