Bolt-on applications give your shop the extra touch it needs to truly connect with customers and increase productivity and profits. NAPA TRACS has added the three add-ons highlighted below to do just that. Intrigued? Read on…
SmartCall
It’s a given–businesses with great customer service tend to perform better. One way to really rev up your shop’s customer service is to greet customers by name and know their 
service history. By adding the new TRACS SmartCall application to your shop’s phone system, you can instantly have this information available whenever a customer calls. It’s like super caller-ID…for auto technicians!
How it works: Before the phone even rings, SmartCall instantly displays the calling customer’s info on your computer screen. You’ll be able to distinguish between new and existing customers, see their name and contact information, and view their vehicle repair orders. Once the call is completed, the pop-up automatically disappears from the screen.
At the end of the day, you can also review the number of calls and individual call times, allowing you to review after-hours calls and recover missed sales opportunities.
Ready to put your shop on top? Continue reading for a full list of the new TRACS SmartCall capabilities!
The Accounting Link
Looking for a better way to transfer your accounting data from TRACS to your accounting system? Great news! The Accounting Link application was developed by automotive accountants who know your business!
How it works: This easy-to-use auditing tool connects your TRACS data to many of the top accounting programs so you can view your financials anytime, anywhere you want.
The Accounting Link transfers information including:
- Any accounts payable and receivable transactions
- Inventory transactions
- Closed repair orders and advanced payments collected
Simplify your accounting tasks by using The Accounting Link. This bolt-on app is easy to use and support is always available online or by phone. Click here for more info about this feature.
Mitchell PRODEMAND™
Your job is about to get easier! NAPA is proud to announce the addition of Mitchell PRODEMAND, a new software program that enables automotive technicians to quickly diagnose and service vehicles. It provides real-world information, user-created tips, 
workarounds, and diagnostic trouble shooting so technicians can easily complete repair jobs.
How it works: Your computer will be able to provide descriptions, procedures, specifications and diagrams to assist you with each repair job. This saves time so you don’t have to conduct multiple lookups to find a diagnosis and needed parts. PRODEMAND is great for everyone because it presents the repair, diagnostic and maintenance information in a consistent, easy-to-understand format.
Some of the new features include:
| Faster Repairs | Decreases the amount of time needed to look-up information. |
| Smarter Diagnostics | Easy navigation from repair to TSBs to specifications to wiring diagrams. |
| Intuitive Maintenance | Maintenance based on mileage, indicator, timed, and additional services. |
| TSBs & Service Information | View TSBs or recalls with direct access to recommended procedures. |
| PRODEMAND™ Community | Thousands of users provide insightful tips, workarounds and troubleshooting successes and users may search by keyword, component, procedure or other variables. |
| Wiring Diagrams | Industry-leading diagrams. |
| Consistent Terminology | Uses a common naming convention for all components so that you only have to type one name and cross references other component names for the same part. |
For more information on NAPA PRODEMAND, click here.
Contact your servicing NAPA TRACS Rep or call the TRACS hotline at 800-659-3710 for more information about these and many other TRACS bolt on applications!