NAPA TRACS – SHOP MANAGEMENT SYSTEM
TRAINING Resources
Get the latest KNOW HOW with our training resources. Please select your NAPA TRACS System below.
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Training should always be a key part of your shop’s success plan.
Keep up to date on the latest NAPA TRACS features with a wide selection of online training options.
LINK/NET – Live Training Video Library
Enterprise – Live Training Video Library
Enterprise – All Videos
Dashboards and Item Costing Functions
Reporting
- Accounts Receivable Transaction Detail Report
- Ad Source List Report
- Employee List Report
- Sales Analysis Shop Summary Report
- Sales Register Detail Reporting
- Sales Register Summary Report
- Service Writer Productivity Report
- Setting Up A Work Order Status
- Technician Productivity Report
- Technician Time Sheet Report
- Using Wild Cards
- Vendor List Report
- WIP Locator Report
Work Order Functions
- Adding a Concern Line to a Ticket
- Adding a Labor From Labor Guide
- Adding a New Item to a Ticket
- Adding a New Vehicle
- Adding a Technician to a Ticket
- Adding Items from PROLink
- Breaking Down the Work Order
- Changing Status of a Ticket
- Creating a New Appointment in Scheduler
- Creating a New Customer
- Creating a Purchase Order
- Creating a Recommended Service
- Creating a Stock Order
- Creating Canned Jobs
- Creating Sub Estimates
- EPICOR Industry Catalog
- EPICOR ProJobs
- Finding Tickets
- Opening a New Repair Order
- Ordering Parts from a Ticket
- Previewing A Ticket
- Previewing and Printing Job Tickets
- Quick Quote Expanded Functionality
- Quick Quotes
- Reports
- Uninvoice
- Work Order Item Price Reconcile
- Work Order Profitability
LINK/NET – All Videos
Inventory Control
Work Order Functions
- Assigning Technicians
- Changing Repair Order Status
- Checking Profitability
- Completing a Repair Order
- Creating A New Estimate
- Creating Labor Codes
- Creating New Appointments
- Customer Sales History
- Discounting Individual Tickets
- Editing Part Items
- Item History From Ticket
- Labor Times From Flat Rate
- Notes Indicator For Customer Or Vehicle
- Pre-Defined Symptom List
- Preventative Maintenance Sheets
- PRODemand Technical Information
- Purchasing Items
- Receiving Payments
- Simple Procedures Before Invoicing
- Sub Estimates
- Un-invoicing Procedure
- Voiding An Invoice
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